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Purple Oaks Academy

Complaints 

We take very seriously any concern or complaint about the education or other services we provide or about the conduct of our staff.

We believe that by tackling concerns at the earliest possible stage it allows us to improve relationships, enhance learning, prevent issues escalating and reduce the number of formal complaints we receive.

We define a concern as follows: “an expression of dissatisfaction made orally about any aspect of the Academy or Trust”.

We define a complaint as follows: "an expression of dissatisfaction made in writing about the standard of service, actions or lack of action by the Academy or Trust affecting an individual or group".